Questions To Ask
When Choosing an Internet Provider

• Is it a local phone call?
• What type of connection do I get? (SLIP/PPP is preferred for Internet access)
• What services do I get? (e.g. full Internet access [email, Web, FTP] or email only, specialized content, server space for personal web pages, etc.)
• What are the costs? (e.g. flat rate for unlimited use, hourly charges, or a combination of both?)
• Are there any hidden charges? (e.g. setup fees, software costs, etc.)
• What is the size of the provider's modem pool? (represents the number of people who can be using the service at the same time)
• What modem speeds are supported? For the most efficient connection, the provider should support modem speeds at least as fast as your own.
• What software setup support is provided? Do they provide an installation kit and instructions for configuring your computer to connect to the Internet?
• What (if any) Internet software is provided?
• What technical support is provided? Is phone assistance available? During what hours? What is the response time?
• For commercial providers: Is the content something I'm interested in? Can I find similar resources of the Internet?

The Master Internet Volunteer Program was developed by the University of Minnesota Extension Service and was adapted for use in North Dakota with permission. Copyright  © 2000  North Dakota State University. All rights reserved.

North Dakota State University Extension Service